At Tech Junkie, we strive to provide you with the best tech gadgets at great prices. Since we operate through dropshipping from AliExpress, our return and refund policy is designed to ensure a smooth experience for our customers.
1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
✅ The item is damaged, defective, or incorrect upon arrival.
✅ The item is significantly different from its description.
✅ The return request is made within 7 days of receiving the product.
🔹 Change of mind returns are not accepted, as we fulfill orders directly from suppliers.
2. Return Process
1️⃣ Contact our support team at [your email] with your order number and evidence (photos/videos) of the issue.
2️⃣ We will review your request and provide return instructions if applicable.
3️⃣ The item must be unused, in original packaging, and shipped back to the supplier (return address will be provided upon approval).
📌 Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
3. Refund Process
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Approved refunds will be processed within 5-10 business days after the item is received and inspected.
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Refunds are issued to the original payment method used during purchase.
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If your order is delayed due to shipping issues, please allow up to 60 days for delivery before requesting a refund.
🔹 Non-Refundable Items:
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Digital products
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Items without proof of defect or damage
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Orders delayed due to customs or local postal issues
For any questions, feel free to contact us at info@techjunkie.tech